Refund and Returns Policy

Effective Date: January 14, 2025

Address: 746 E Main St, Headland, Alabama, United States

Phone Number: (662) 231-8231

Email: info@camerazavo.com

Website: camerazavo.com

At Camerazavo, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our Return Policy carefully to understand your options for returning products. By purchasing from us, you agree to the terms of this Return Policy.

1. Eligibility for Returns

  • Timeframe: You may return eligible items within 30 days of the original purchase date.

  • Condition: To be eligible for a return, the item must be in its original condition:

    • Unused and Unopened: Items must be unused, unopened, and in the same condition that you received them. All original packaging, manuals, and accessories must be included.

    • No Damage: Items must be free of damage and without signs of wear, tampering, or misuse.

    • Original Packaging: The item must be returned in its original packaging, including all tags and labels.

  • Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email or receipt, to initiate a return.

  • Specific Item Restrictions: Certain items, due to their nature, may not be eligible for return unless defective, which will be handled separately. Such items may include:

    • Opened software or digital downloads

    • Custom-built or specially ordered items.

    • Items marked as final sale or non-returnable.

2. How to Initiate a Return

  • Contact Us: To initiate a return, please contact our customer service team at info@camerazavo.com or by phone at (662) 231-8231. Please provide your order number and the reason for your return.

  • Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number, along with instructions on how to return your item. Items returned without an RA number may not be processed.

  • Secure Packaging: When returning an item, please package it securely to prevent damage during transit. You are responsible for any damage that occurs during return shipping.

  • Shipping: We recommend using a trackable shipping method and purchasing shipping insurance as we cannot be responsible for lost or damaged return shipments. You are responsible for paying return shipping costs unless the return is due to a defective product or an error on our part.

3. Returns of Defective Products

  • Inspection: If you receive a defective product, please contact us immediately. We will inspect the item and determine whether it is truly defective.

  • Options: If the item is found to be defective, we will provide you with the option of:

    • Replacement: Sending a replacement product free of charge.

    • Refund: Processing a full refund of the purchase price, including any original shipping fees you paid.

    • Repair: Arranging for the product to be repaired if applicable.

  • Returns for Error: If we made an error with your order, we will cover all related shipping costs to correct the issue. Please contact us immediately so we can expedite your return.

4. Refunds

  • Refund Processing Time: Once we receive and inspect your returned item, we will process your refund within 7-10 business days.

  • Payment Method: Refunds will be issued in the original form of payment used for the purchase, or as store credit, as determined by our team. If you paid by credit card, refunds may take longer to appear on your statement, depending on your card issuer.

  • Shipping Fees: Original shipping fees are non-refundable, except for returns of defective products or errors on our part.

  • Partial Refunds: In some circumstances, partial refunds may be provided, especially when a return does not meet all eligibility criteria.

5. Exchanges

  • We do not offer direct product exchanges. If you wish to receive a different product, you will need to return the original item for a refund and then place a new order.

6. Non-Returnable Items

  • As mentioned above, some items are not eligible for return, including but not limited to:

    • Opened software or digital downloads.

    • Custom-built or specially ordered items.

    • Items marked as final sale or non-returnable.

7. Return Shipping Address

  • Return shipping instructions will be provided when you receive your RA number. Please do not ship items back to us without following the return procedures.

8. Customer Responsibility

  • You are responsible for ensuring that returned items are packaged properly and that you have paid for return shipping (unless due to error by Camerazavo or a defective product).

  • You are responsible for the returned items until they have been received at our return location.

9. Changes to Return Policy

  • We reserve the right to change our Return Policy at any time. The updated policy will be posted on our website. Please review the most recent version of this Return Policy each time you purchase from us.

10. Contact Us

If you have any questions about our Return Policy or the return process, please contact our customer service team: